Complaints against each & every service provider is a non issue these days as most of the complaints remain complaints till the last day of the person who gave a complaint or made a hue & cry over it comes in the shape of another nerve shattering SERVICE DRAMA!
The service provider against whom the complaint (Or A Million Same Sort Of Complaints Are Made!) is made will sit as if deeply involved in some serious thoughts to rectify the problem at hand & in the very next moment repeat it, with impunity.....a million times...in a million never thought of varieties!
Please have a look at the collection of great customer service/care provided from Reliance & lets try to have something better....!
http://www.orkut.co.in/Main#CommMsgs?cmm=27299806&tid=2599712370383058898
Johnson V - May 12, 2008
Complaints Against Reliance!?!?
A hell lot of complaints are heaped upon the Indian Multinational Reliance from almost all the sections/quarters of the society.....!
Their semi educated and stupidly trained customer care cells more often than not provide customers with 'The Stupidest of the Answers' and get away unnoticed and unpunished......!
Reliance customers, most of the times 'Take everything lying down', paying from their pockets....!
They are in a variety of industries....And they consider their customers as something of a stupid and helpless entity that they can deal with the customers in which ever way they choose to treat these hapless creatures....!
Its high time people/customers air their grievances loud and clear....!
And, here is a 'Bottomless Page' we,
'Complaint Box India' - http://www.orkut.com/Community.aspx?cmm=27299806
start that All People/Customers of Reliance can 'Call A Spade A Spade, in BIG LETTERS!!!'
SUJA MENON - May 23, 2008
That’s real about Reliance...
Reliance ,though it claims the best network in India...we will be forced to pay through our noses, if we wish to get their services. With tantalizing offers they attract us...But the Quality they provide for it is Worst.......
If we keep ourselves mum they wont give u value for money....Some come and react.....
Varsha Johnson - Aug 31, 2008
Rendering Pathetic Customer Service????
The Customer Service Cell of Reliance Communications doesnt know
even the basics of customer service and they think its the duty
of the customer to 'BEG' for redressel and be satisfied with
the "STUPIDEST OF ANSWERS & RESPONSES" these stupid fellows
provide!
What a disaster! They are drastically deficient in quality of service, etiquette,
knowledge of what they do, basic human civilities and a lot more things
which should be there in customer service.....!
Johnson V - Jan 23, 2009
Caller Tunes By Error....& You Have To Pay!
A person who used to call me asked Why I have put a caller tune to my mobile,
as whenever he rings me up he is disturbed by my choice! I told him I hadn’t subscribed to a caller tune. I called to my mobile from another phone and there it was, a Kannada Song as a caller tune! That song was miles away from the image I have about myself and other people have about me! It sounded like something out of place and out of context! A sort of pure jarring music & out dated style!
I called the customer officer over the phone and made my complaint! After "verifying my identity" taking a couple of minutes and "verifying the facts" for another couple of minutes, the customer care officer told me that "it was done in error" and I got to pay 45 rupees in the next bill which will be reimbursed in the bill that comes after the next!
I thought how come I pay 45 rupees for "the error done by mistake by the company"!
But I was relieved to hear that the amount will be "kindly reimbursed, a month later!"
I thanked the person who informed me about this 'Dirty Caller Tune Trick', as "no one can hear a caller tune installed in one's own mobile, because nobody calls/rings up one's own mobile from the same mobile!" And, there are not many people who will tell you that there is a caller tune installed in your mobile phone and its just bullsh** filling your phones with such sub standard caller tunes or caller tunes, at all!
And, I think, hundreds of people will be paying for caller tunes installed in their mobiles, without their consent or in other words "Done in Error or By Mistake", all over India! Because, my mobile company "Holds The World In Its Hold or Karliya Duniya Muttimein!"; I mean, the company which has done it to me is Reliance Communications or Reliance Mobile!
Unnikrishnan Guruvayoor - Feb 4, 2009
Reliance- NOT RELIABLE
The services provided by Reliance communications are not upto the mark!!
The CDMA sets of Reliance as they say, provide "seamless" network...but they are
NOT. If you travel a long distance and continuously taking over the reliance CDMA
set, each time when you change over from one tower to another ...the call is lost and
you will get a message "call could not be completed". You have to call again to get the
person online or vice versa. Same thing is there in the case of the value added services
like Caller tunes, Talking tunes etc. We won't know most probably whether a caller
tune or a talking tune is set in our instrument. And definitely in the next bill u will get
atleast an additional amount of Rs 45 to pay.
This is Reliance......and their service...
Johnson V - Jul 25, 2010
COMPLAINT AGAINST RELIANCE .....AGAIN!!
COMPLAINT AGAINST RELIANCE .....AGAIN!!
**********************************
I made a call from my Reliance landline, from 9.30pm-9.42pm yesterday (24-07-10, Saturday), to Reliance (*333) to give the intimation that My Land Line is installed with a caller tune, without my consent & knowledge, which I came to know only yesterday (24-07-10, Saturday).
The executive said that it was activated from my side on 16-07-10, Friday & he had proof for that! He asked me if I wished to de-activate the caller tune to which I told that as I had not activated it I was not going to give a request for de-activation & I had made the call ONLY to intimate that "A CALLER TUNE IS ACTIVATED ON MY LANDLINE WITHOUT MY KNOWLEDGE & I AM GOING TO SUE RELIANCE IF I AM CHARGED FOR WHAT I HAVE NOT DONE!"
The fact is that from 15th evening (I boarded the bus to Kerala on 15th Thursday, just after 10.45pm with my wife, from (near) the Madiwala Police Station, Bangalore!) to yesterday morning (24-07-10, Saturday) 8.15, I was not in my house! I returned from Kerala only yesterday morning & the landline was switched on only after 8.15 yesterday (24-07-10, Saturday) morning! Then, how come I make a request for a caller tune from my Bangalore Reliance land line number, when I was not physically present there in Bangalore?!
Showing posts with label Reliance. Show all posts
Showing posts with label Reliance. Show all posts
Monday, February 13, 2012
Tuesday, January 31, 2012
INSURING WITH ONE Mr.Yuvaraj!
This is what happened when I went to one Mr.Yuvaraj, in one Reliance outlet, to renew my bike’s insurance on 13-01-12, one day before it got expired!
It was the third consecutive year I have been doing it with him! So, what happened in the next couple of days was something I never ever thought would have happened; but it happened as I tell you below!
Hence, whenever you go for insuring or reinsuring MAKE SURE INSURING HAPPENS THEN & THERE INFRONT OF YOUR EYES that you don’t have to think & then spent more time, energy, money & sometimes LIFE on the things which are not under direct control of human beings!
HOW IT ALL STARTED!
13-01-2012 -
In the evening after waiting for 50 or so mins after calling him he came & taking 600/- issued a document for one day period stating that the very next day he would give the original document as he had to get 'Special Sanction' after sending a 'Special Request' to someone higher in the hierarchy!
HOW IT ALL CONTINUED!
14-01-2012 -
As I hadn't got the document I called him after 6 in the evening or so but he didn’t pick up the phone; but after 15 or 20 mins he called me back & asked me to come to his shop leaving 15 or so mins. Around 7 pm I reached there & then he told me that the document was still not ready & he would sent me email copy of the same without much delay & hand over the document in person, near Sinjana Hotel, around 9 in the same evening, while he going to his home; but that too didn't happen!
After that I waited........! From Wednesday I started to call him again; but his number was out of coverage area! Then, I went to his shop on Friday evening & I was told (By the security @ the Reliance Outlet) that he had gone to Velankanni & would come back the next day ie Saturday; & he asked me to come the very next day evening if I wished to meet him.
21-01-2012 -
10.27am - 1min 22sec - I called his number & got it ringing; he attended the call & told me he would give a call very soon regarding the document. As there was no sign of his call I called him @ 3.43pm to which he didn’t respond!
4.26pm - 2mins 11secs - He called me & told he would send me the document via mail, on 22-01-12, Sunday morning as he hadn't got the document sent from somebody else who was really in possession of the same!
HOW IT ALL ENDED!
26-01-2012 -
As I didn’t get any insurance document via mail till then, I called him @ 5.57pm for 56secs & asked him why he hadn't sent me the document to which he told me that after half an hour or so he would go to his shop & from there he would give me a call & ask my email ID again & sent the document via it!
As there was no sign of his call again I called him @ 7.46pm, but he didn’t pick up the phone.
And, @ 7.48pm I got a call from him lasting 1min 18sec in which he collected my email, again, & told that he would sent the insurance copy via email & if I failed to get it within 10 to 15 mins I would have to give him a call! I waited & got the insurance policy copy via my yahoo mail ID. And, to my great surprise, I found out that the insurance was taken ONLY on 26-01-12, EXACTLY 13 DAYS AFTER I HANDED OVER THE MONEY TO HIM!
THE MORAL OF THE STORY!
What would have happened if I would have met with an accident in these 13 days or the bike had been stolen, as my insurance had lapsed 12 days ago? It is interesting & at the same time stupid to know that I kept riding all these days FEELING INSURED & trusting an agent of an insurance company to whom I had given the insurance premium 13 days back?!
It was the third consecutive year I have been doing it with him! So, what happened in the next couple of days was something I never ever thought would have happened; but it happened as I tell you below!
Hence, whenever you go for insuring or reinsuring MAKE SURE INSURING HAPPENS THEN & THERE INFRONT OF YOUR EYES that you don’t have to think & then spent more time, energy, money & sometimes LIFE on the things which are not under direct control of human beings!
HOW IT ALL STARTED!
13-01-2012 -
In the evening after waiting for 50 or so mins after calling him he came & taking 600/- issued a document for one day period stating that the very next day he would give the original document as he had to get 'Special Sanction' after sending a 'Special Request' to someone higher in the hierarchy!
HOW IT ALL CONTINUED!
14-01-2012 -
As I hadn't got the document I called him after 6 in the evening or so but he didn’t pick up the phone; but after 15 or 20 mins he called me back & asked me to come to his shop leaving 15 or so mins. Around 7 pm I reached there & then he told me that the document was still not ready & he would sent me email copy of the same without much delay & hand over the document in person, near Sinjana Hotel, around 9 in the same evening, while he going to his home; but that too didn't happen!
After that I waited........! From Wednesday I started to call him again; but his number was out of coverage area! Then, I went to his shop on Friday evening & I was told (By the security @ the Reliance Outlet) that he had gone to Velankanni & would come back the next day ie Saturday; & he asked me to come the very next day evening if I wished to meet him.
21-01-2012 -
10.27am - 1min 22sec - I called his number & got it ringing; he attended the call & told me he would give a call very soon regarding the document. As there was no sign of his call I called him @ 3.43pm to which he didn’t respond!
4.26pm - 2mins 11secs - He called me & told he would send me the document via mail, on 22-01-12, Sunday morning as he hadn't got the document sent from somebody else who was really in possession of the same!
HOW IT ALL ENDED!
26-01-2012 -
As I didn’t get any insurance document via mail till then, I called him @ 5.57pm for 56secs & asked him why he hadn't sent me the document to which he told me that after half an hour or so he would go to his shop & from there he would give me a call & ask my email ID again & sent the document via it!
As there was no sign of his call again I called him @ 7.46pm, but he didn’t pick up the phone.
And, @ 7.48pm I got a call from him lasting 1min 18sec in which he collected my email, again, & told that he would sent the insurance copy via email & if I failed to get it within 10 to 15 mins I would have to give him a call! I waited & got the insurance policy copy via my yahoo mail ID. And, to my great surprise, I found out that the insurance was taken ONLY on 26-01-12, EXACTLY 13 DAYS AFTER I HANDED OVER THE MONEY TO HIM!
THE MORAL OF THE STORY!
What would have happened if I would have met with an accident in these 13 days or the bike had been stolen, as my insurance had lapsed 12 days ago? It is interesting & at the same time stupid to know that I kept riding all these days FEELING INSURED & trusting an agent of an insurance company to whom I had given the insurance premium 13 days back?!
Subscribe to:
Posts (Atom)